We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. We are looking for a self-driven Technical Support Engineer to join our team. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you are passionate about learning and gaining new skills in this field, don’t miss this opportunity!

Essential Responsibilities:

• Evaluate and prioritize customer support cases
• Act as the primary liaison between company and your customers
• Communicate and solve customers’ problems via phone, email, live chat and face-to-face meetings
• Act as a consultant and offers solutions for customers’ problems
• Track and manage your work record
• Work with all internal groups, including support, sales, engineering, product management, and consulting
• Prepare accurate and timely reports

What we are looking for:

• BS degree in Information Technology, Computer Science or equivalent
• Technical Support Engineer in technical support
• Ability to work under pressure
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Good understanding of Web Services, API and IP based protocols
• Understanding Unix/Linux environment
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem resolution steps

What we offer:

• Competitive salary
• Paid medical insurance for employees and dependents (spouse+kids)
• Flexible vacation policy
• We hire the best. We expect a lot. We make sure that you are fully compensated for your work. Part of that generous compensation includes free lunch/dinner the menu that you get to choose and coffee/tea with snacks
• A learning environment where you can dive deep into the latest technologies and make an impact